- admin@interstatetowingau.com.au
- 0411 099 939
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Interstate Towing AU (“we”, “us”, “our”) is committed to protecting the privacy of every customer who uses our interstate vehicle transport, freight, shipping and delivery services. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Interstate Towing AU operates from 55 Potter St, Craigieburn VIC 3064. You can reach us at admin@interstatetowingau.com.au or on 0411 099 939.
When you request a quote, arrange a transport job, or contact us, we may collect: your name, phone number and email address; vehicle details (make, model, dimensions and weight); pickup and drop-off addresses; proof of ownership documents such as registration papers; photo identification; and, where applicable, letters of authorisation for a nominated representative. If you use our tracking function, we may also collect a tracking ID linked to your consignment. When you browse our website, we may automatically collect technical data such as your IP address, browser type and pages visited through tools like Google Tag Manager and analytics cookies.
We use your information to prepare freight quotes, schedule pickups and deliveries, verify vehicle ownership, complete transport paperwork, keep you updated on the progress of your consignment, respond to enquiries, and meet our insurance and licensing obligations.
We may share your information with our drivers and transport crews, insurers, and third-party logistics or subcontracted carriers where necessary to complete your interstate delivery. We do not sell your personal information. We may disclose information where required by law or to protect our legal interests.
Because interstate vehicle transport requires proof of ownership and identity, we handle these sensitive documents with particular care and retain them only as long as needed to complete your job and satisfy our record-keeping obligations.
We take reasonable steps to protect your information from misuse, loss and unauthorised access, and we retain records only for as long as necessary for business, insurance and legal purposes.
You may request access to, or correction of, the personal information we hold about you by contacting us using the details above. If you have a privacy concern, you may lodge a complaint with us, and if unresolved, with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Our website uses cookies and similar technologies to improve functionality and analyse traffic. You can disable cookies in your browser settings, though some features may not work as intended.
We may update this policy from time to time. The current version will always be posted on this page.
